Hiring speakers for meetings and conventions can be expensive. Good speakers cost good money. As a professional speaker, I understand that it’s important to pay speakers what they are worth as their time is valuable. However, as an event planner, asking speakers to provide value back to the organization is a good practice. When you…
I have been sharing a lot of “softer” stories on this blog, yet I have a lot of stories that don’t have a direct business purpose. Some of these are customer service stories. Some are general observations. With that said, I am working on creating a new Tumblr blog that is dedicated to sharing stories…
This week Midori and I had the honor of facilitating a meeting for a group of association education directors. One of their challenges is getting feedback from committees. This problem is not unique to this group. If you have ever served as volunteer you know that the dynamics are always interesting. There are the people…
Warning, this post is very random in nature. My friend Melissa introduces me to people saying “This is Jessica, she is social media.” Clearly, I am not social media, but it’s nice to hear that. Melissa knows that she might appear in a blog post from time to time and here is one of those…
If you are like me, you do most of your holiday shopping (or any shopping) online. I avoid brick-n-mortar stores like the plague. This week I need to pick up a few things and had some wonderful experiences. I also dealt with a few people who went above and beyond their job description. The goal…